After-Sales Service
For all US & Canadian addresses, we can repair most if not all SwissKubik winders made since the beginning of the brand in 2007. Simply send us your winder at the address noted below. Make sure to include your full contact details so we can return it without an issue.
Outside of the holiday period and summer vacations, we will try our best to service it in 48 hours or less. If you winder is under warranty, we should be able to do it for free but once outside of the 3-year warranty the cost per motor will be approximately 40% of the replacement of an equivalent single winder. Once repaired, you will be in our records and a new 3-year warranty will be applied.
Outside of the holiday period and summer vacations, we will try our best to service it in 48 hours or less. If you winder is under warranty, we should be able to do it for free but once outside of the 3-year warranty the cost per motor will be approximately 40% of the replacement of an equivalent single winder. Once repaired, you will be in our records and a new 3-year warranty will be applied.
For Rolex SwissKubik Masterbox, we will replace the motors which are blocked with Bluetooth technology which should allow you to program the winders at will. The Rolex Masterbox rotation is 800 TPD (400 in each directions).
For all foreign countries, please contact us ahead of time.
TWI2 Inc.
Attn.: Service Department
76 Division Avenue
Summit, NJ 07901-2309